Trouble Shooting

If the polstergeist application is not working it could be for one of the following reasons.

• Read through the trouble shooting tips below and if all else fails simply go to www.polstergeist.com and press the Launch button to reinstall the application. The Data directory will be preserved so you will not lose any requests or reports you have previously saved.

• The .Net Framework Version 2.0 or higher might not be installed on your computer. You can manually check to see if the framework is installed by opening the folder C:\WINDOWS\Microsoft.NET\Framework. If you spot a directory with the name v2.0.50727 or a higher version number then your system has the required framework. If the framework is not on your computer you can download it from the Microsoft website. 

• Your Internet connection might be down. Test this scenario by attempting to navigate to any web site. Of course if that is the case you probably wouldn't be reading this so it's a rather mute point.

• There may be network connectivity issues related to your firewall or proxy server. The Polstergeist product has built in proxy detection code and will prompt you for an internet userid and password if it is required. There may also be file read/write restrictions placed on your computer by your corporate security team if you are accessing polstergeist from a a corporate network. The best solution in this case is to restrict the use of the Polstergeist product to your home environment.

• The Polstergeist Server might be down. Test this scenario by attempting to navigate to the Polstergeist home page www.polstergeist.com 

• On occassion a web site might not respond as expected (e.g. an airline which does not fly to a particular destination). In this case the report will record a message of "Data Not Available" for the service in question. You can press the red cancel button at any time to cancel any extraction jobs which appear to have stalled. The Extractor will assign a message of "Extraction job was canceled" to any service item that was still being processed when you pressed the Cancel button.

• A particular extraction request may fail to retrieve the expected data. This could happen if the target web site is experiencing problems or if the site itself has changed thereby invalidating our data maps. The Polstergeist Team continuously monitors the services we have mapped and will re-map any sites when ever we detect a change. Simply resubmit your service request again at a later time and if the problem persists, feel free to send us an email detailing the problem encountered.